Returns

We hope that you will be pleased with our products. However, if for any reason, you are unhappy with your order and you wish to exchange your order or ask for a refund, you have the option to return the order within (14) calendar days of the delivery date.

Return

Please contact a member of our team on customercare@laradigianni.com, after which we will send you another confirmation email upon receipt and further instructions on how to proceed. Please make sure your items are returned new, unused and with all original Lara Di Gianni tags, dust bag and packaging included. Returns may not be accepted if the tags have been removed or if the item has been stained or damaged in any way. We would highly recommend that returns are done via a tracked and signed courier service, and the risk and cost of the returns remain with our customers.

Exchanges

We are happy to offer an exchange for products that come with any manufacturing defects. Please contact customercare@laradigianni.com for further details.

Refund Processing

Your refund will be processed as soon as the items have been received and inspected by our team. Once approved we will send a confirmation mail with regards to the status of the refund and proceed with the repayment. Please allow up to 14 days from the day you receive this confirmation email for us to credit back to the payment method that was used to make the original purchase. We are unable to refund any applicable taxes or duties as well as return delivery costs on returned items.

Cancelling your Pre-Order

You are able to cancel the pre-order at any point up until the time it is shipped by contacting our customer care team: customercare@laradigianni.com

Returning your Pre-Order

Return and Refund of the pre-order is subject to the same terms and condition as our standard fulfilment terms on the "Returns & Exchanges" section above.